Lucky Ones Privacy Policy
Last updated: April 10, 2026
At Lucky Ones, we are committed to protecting your privacy in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online casino services.
Information We Collect
We collect personal information such as your name, date of birth, address, email, phone number, and government-issued ID for account creation, identity verification, and age confirmation as required under Australian gambling laws. Financial details including payment methods, transaction history, and source of funds are gathered for payment processing and anti-money laundering (AML) compliance. We also collect technical data like IP address, device information, gaming activity, and cookies to ensure platform security and optimize user experience.
How We Use Your Information
Your information is used to manage accounts, process deposits and withdrawals, verify identity, and provide personalized gaming experiences in line with our contractual obligations. We process data to comply with legal requirements including AML laws, taxation reporting, and responsible gambling measures administered by Australian regulators. Additionally, it supports fraud prevention, customer service, platform improvements, and sending relevant marketing communications where you have consented.
Information Sharing
We disclose personal information to service providers such as payment processors and hosting companies under strict confidentiality agreements that require compliance with the APPs. Information may be shared with regulatory bodies like AUSTRAC for AML compliance, state gambling authorities, or law enforcement when required by law. We do not sell your data to third parties.
Data Security
We implement robust security measures including encryption of sensitive data, secure servers, and access controls to protect your personal information from unauthorized access or breaches. Regular security audits, firewalls, and employee training ensure ongoing compliance with Australian privacy standards. Data is retained only as long as necessary for legal, regulatory, or business purposes, typically 7 years for financial records per AML requirements.
Your Rights
Under the Privacy Act 1988 and APPs, you have the right to access, correct, or update your personal information held by us, and request deletion where appropriate. You may withdraw consent for non-essential processing, object to certain uses, or complain about privacy handling via our contact process. Requests will be handled within 30 days, subject to legal exceptions for compliance or fraud prevention.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance site functionality, analyze usage, and prevent fraud. These collect non-personal data like browsing patterns; you can manage preferences via browser settings. Essential cookies are required for service operation while others support analytics and personalization.
Contact Us
For privacy concerns, access requests, or complaints, contact our Privacy Officer. We aim to respond within 30 days.
[email protected]